Crash reporting

Beginning with Firefox 3 alpha 5, Firefox and the Mozilla platform ship with an open-source crash reporting system. This system is combination of projects:

Google Breakpad client and server libraries
Mozilla-specific crash reporting user interface and bootstrap code
Socorro Collection and reporting server

The new system replaces the older proprietary crash reporting system called Talkback, or Quality Feedback Agent (QFA). The crashes reported with Talkback can be viewed at talkback-public.mozilla.org.

Where did my crash get submitted?

Crash data submitted using the Mozilla Crash Reporter is located on the Mozilla Socorro server. If you want to find a specific crash that you submitted, you first need to find the Crash ID that the server has assigned your crash.

For Firefox 3 beta 3 and newer

Type about:crashes into your location bar to get a page listing crash reports that you have submitted.

For Firefox 3 beta 2 and older

The crash reporter client stores this in a file in a platform specific location.

Windows XP: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted\
Windows Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted\
Mac OS X: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted/
Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted/

In this directory you will find one text file for each report that was successfully submitted to the server, with filenames like "bp-401d8fe8-5fd8-11dc-ac7a-001a4bd43e5c.txt". If you open the file in a text editor, you will see a link to view your crash report on the server.

Note: Crash reports generally take at least 5 minutes to process on the server, and possibly longer, so you won't be able to access them immediately after submission. If the report has not been processed yet, you will see a 404 page on the server for your report.